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Subj : How much time is AI reall
To : ROB MCCART
From : Mike Powell
Date : Fri Mar 20 2026 09:59 am
> MP>However, as I read it, I realized that this CEO is the leader of a company
> >that is selling that actual service -- replacing human customer service
> >workers with AI -- so of course he would say that. It was really a fluff
> >piece for his business. :(
> There are a few places that I've dealt with where your first customer
> service contact is automated. In my experience Most of the time you
> get transferred to a live person fairly quickly because the AI can't
> handle anything but the most basic questions/tasks..
I am not sure I would really classify the ones where you press a number to
choose a selection as AI. OTOH, the ones where they want you to say
things, which the system rarely understands, I think those are meant to be
a crude form of AI but -- as you point out -- most don't really work too
well.
Those might be some of the most annoying examples of AI interaction that
most people deal with, which undoubtedly fuels skepticism.
Mike
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